FAQ

Can I change my product after placing my order?
All orders go through an automated quality check process and onto our presses. This means once an order has been placed it cannot be recalled.
Mon, 11 Sep, 2017 at 2:25 PM
How do I add pages?
Once you are in the editor click on the left hand menu tab titled ‘Organise’. From there you will be able to add pages. It is important to note you must a ...
Mon, 11 Sep, 2017 at 2:25 PM
How do I rearrange pages?
Once you are in the editor click on the left hand menu tab titled ‘Organise’. From there you will be able to reorganise the pages by dragging pages around....
Mon, 11 Sep, 2017 at 2:26 PM
Why do my photos look blurry and pixelated?
When you upload images it may take sometime to completely upload depending on file size and your internet speed. You can still work with the pixelated phot...
Mon, 11 Sep, 2017 at 2:26 PM
How do I know if my photo resolution is high enough for printing?
If there is a chance the image you upload is low resolution our system will notify you.
Mon, 11 Sep, 2017 at 2:27 PM
Can I upload a file I have created in Photoshop or another software?
You are only able to upload jpeg files into our software. Please save all artwork accordingly if creating outside of the Oliphan system. You will then need ...
Mon, 11 Sep, 2017 at 2:28 PM
Can I use Instagram or Facebook photos?
Yes. From within the Oliphan software you will be able to log into your Facebook and Instagram accounts and access images directly.
Mon, 11 Sep, 2017 at 2:28 PM
How many pages can I add to my photo book?
Different styles have different maximum page numbers. Softcover: 120pp maximum Hardcover: 200pp maximum Layflat: 72pp maximum Flushmount: 40pp maximu...
Fri, 13 Jul, 2018 at 10:00 AM
What is the difference between flush mount and layflat books?
Both layflat and flushmount open completely flat. Layflat are glued together back to back with no middle substrate. Where as the flush mount albums are mou...
Mon, 11 Sep, 2017 at 2:30 PM
Do you use real leather for your covers?
At Oliphan we only use 100% genuine leather on all our photo books. Many claim to use really leather but in reality they mix it with other substrate.
Mon, 11 Sep, 2017 at 2:30 PM