FAQ

I have not received my product?
Every Oliphan product is custom made as such delivery timeframe is between 7-10 days. Please add an additional 2 days for genuine leather or linen bound boo...
Mon, 11 Sep, 2017 at 1:44 PM
Can I combine orders to reduce my shipping cost?
At Oliphan we have worked hard to ensure our customers receive value for money when it comes to their shipping. Our pricing is stated below. All prices are ...
Wed, 3 Jan, 2018 at 12:26 PM
Can I pick up my orders from somewhere?
All Oliphan products are delivered to your door. We are working hard on creating partnerships allowing you to pick up your orders from leading retailers.
Thu, 31 Aug, 2017 at 6:18 PM
Can I cancel my order?
Our goal is to get the prints you love as fast as possible. A lot of our systems are completely automated and production begins the moment you submitted you...
Thu, 31 Aug, 2017 at 6:19 PM
Can I save my order and continue later?
Yes! By creating an account on our website, you are able to save your work and continue on later. You can also revisit past orders, modify them and recreat...
Thu, 31 Aug, 2017 at 6:20 PM
I’m using a mobile browser and something is not right.
Mobile browsers are slightly different from the fully fledge counterparts on your computers. Therefore, sometimes strange things can occur when you are usi...
Thu, 31 Aug, 2017 at 6:20 PM
What forms of payment do you accept?
All our prices are in Australian Dollar (AUD) but we accept payment from almost anywhere! We currently accept MasterCard, Visa, American Express, Discover,...
Thu, 31 Aug, 2017 at 6:21 PM
Can I expedite my order?
We can definitely expedite your order for an additional charge. Due to the nature of expedited shipping, please email us at [email protected] to let us kn...
Mon, 11 Sep, 2017 at 2:19 PM
What is the cost of delivery?
Australia Order Quantity  Flush Mount Albums   Layflat Photo Books   Hardcover Photo Books   Softcover Photo Books   Photo Prints   Framed Prints / Canvas ...
Mon, 11 Sep, 2017 at 2:15 PM
What is the delivery timeframe for my order?
Oliphan can delivery to most corners of the world. Delivery timeframes are stated below:  AustraliaFlush Mount AlbumsLayflat Photo BooksHardcover Photo B...
Mon, 24 Sep, 2018 at 2:01 PM